ABOUT US
ABOUT US PRESENT POSITION:Support

1.   Sample Availability & Policy
Samples are available at a cost or may be deducted from the final order.

2.  Guarantees/Warranties/Terms and Conditions
We guarantee the quality of all our products.

3.   Export/Import Processing Support
Our company provides the following services: insurance, shipping, customs and export documents.

4.   After Sales Service
All our products have a minimum of 12-month quality warranty and product maintenance. We also provide technical support through E-mail, fax or telephone.

Please read the following RMA policy:
Customer must sign RMA Request Form.  RMA# will be issued by Auto Sensor when customer agrees to the term & conditions.
Unless it is manufacturer's defect, all returns including replacement and repairs must be shipped freight PRE-PAID by the customer.

The RMA# must be visible on the outside of the carton.  A copy of the RMA must be in the box of return product.
 
Customer has ten (10-15) days from RMA issue date to return product.

Product may be returned within ten (10-15) days of invoice date with the approval of Auto Sensor in salable condition.

For promotional items, all sales are final.

No cash refund. Credit memo will be issue based on the invoice price at the time of sale.  A 30% restocking and/or 10% re-packing fee will be assessed.

Auto Sensor should not liable for any incidental or consequential damage resulting from the products or use of the product.

Auto Sensor WILL NOT be held responsible for any labor, installation and/or replacement charges sought after by the purchaser or a third party.

Any items returned to Auto Sensor without approval and RMA# will not be accepted and returned at the customer's expenses.

All Auto Sensor's products are warranted, however any tampering will void the warranty.

All returned items must be unused Auto Sensor's product, sent complete, with original packaging, without missing parts. Custom orders are not returnable.

Shortage claims must be made within seven (7) days from the date of material receipt.  Auto Sensor will not be responsible for any claims made after seven (7) days from the date of material receipt.

Auto Sensor shall have no obligation under this warranty for damages caused by abuse, temperatures below 40F and above 50F, misuse, accident, improper installation, salt water damage, unauthorized repair, normal wear and tear or damage during shipping.

* This warranty is in lieu of all other warranties, expressed or implied, including but not limited to the implied warranties or merchantability and fitness for particular purpose.

Online MSN support:
jeff@auto-sensor.net

Technical support:
lydia@auto-sensor.net

After sales support: 
landy@auto-sensor.net
                              sally@auto-sensor.net